BookRelax features
One connected platform for every working day.
From AI reception and online booking to customer care, treatment notes, reporting and growth, BookRelax keeps your team connected.
Designed for the working day
From the first booking to end-of-day review, all in one platform.
BookRelax connects bookings, customer records, treatment notes, team workflows, payments and reporting—so your team can spend more time with customers.
01 / BOOKINGS & SCHEDULING
Keep every booking moving.
Let customers book through your website, online booking page or Google, while your front desk manages walk-ins, future appointments and resources from one calendar.
- Online booking by service, practitioner and availability
- Coordinate practitioners, rooms and appointment times
- Reduce no-shows with two-way SMS reminders
02 / CUSTOMER INTAKE & NOTES
Start every visit with a complete customer intake.
Collect customer intake forms, health information, preferences and service history in one place. Practitioners can complete treatment notes from predefined items, reducing repetitive typing while keeping records consistent.
- Customer profiles and service history in one secure record
- Create customer intake forms to capture health information, pain areas, medications and injury history
- Support treatment notes and digital signatures
03 / AI RECEPTIONIST
Answer every call—even when your team is busy.
Your AI receptionist answers calls 24/7, handles common questions and helps customers book—so your team can stay focused on the people in front of them.
- Answer calls and common enquiries 24/7
- Guide customers to make or change bookings
- Reduce front-desk interruptions
04 / ONLINE BOOKING & GOOGLE
Let customers book from your website—or straight from Google.
Let customers book through your website, online booking page or Reserve with Google. Availability stays in sync with BookRelax, so booking is simple wherever customers find you.
- Online booking by service, practitioner and availability
- Reserve with Google integration
- A simple booking experience on any device
05 / PRACTITIONER PORTAL & TREATMENT NOTES
Complete clear, consistent treatment notes after every session.
Practitioners use their own account to review appointments and work history, then complete detailed treatment notes from predefined items—without repetitive manual typing. Clear, traceable records support treatment documentation for health fund–covered customers.
- Individual practitioner accounts and work history
- Predefined items for faster treatment notes
- Treatment notes, digital signatures and traceable records
Clear, consistent and traceable.
06 / TEAM & MULTI-LOCATION
Keep your whole team in step.
From one practice to multiple locations, BookRelax brings staff hours, services, availability and bookings into one view. Practitioners can manage appointments and treatment notes from their phone.
- Manage staff hours, services and availability
- Run multi-location operations from one place
- Give practitioners a mobile-friendly workspace
07 / REPORTING & GROWTH
See the business clearly—and grow it intelligently.
Understand appointments, sales, staff and customer performance with clear operational reporting. AI-powered marketing helps your team create more effective promotions.
- Review appointment, sales and staff performance
- Turn appointment and sales data into clearer decisions
- Create promotional outreach with AI-powered marketing
08 / MARKETING CAMPAIGNS
Bring customers back with email and SMS campaigns.
Send bulk email and SMS campaigns from one place. Your AI assistant helps draft clear, compelling promotional SMS copy so your team can launch campaigns faster.
- Bulk email and SMS campaigns for customer groups
- AI-assisted promotional SMS writing
- Reach customers at the right time
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